As your Accessibility Partner, it’s important to us that you achieve success in your accessibility goals. BoIA will support your team with both self-help and one-on-one dedicated personnel.
Dedicated Client Manager:
Your dedicated Client Manager is your advocate, ready to help and get you the answers you need, research legal concerns, vet changes to your Accessibility Statement or whatever you need to attain and maintain WCAG 2.1 A/AA compliance.
Interactive Support Portal:
In today’s global economy, we know that your team may be in a different time zone or even on another continent and the timing of their needs may not always be in sync with our business hours. That’s why we’ve launched our cloud-based customer service platform, BoIA’s Research Station, available 24 hours a day.
Self-Service:
A searchable database, comprised of accessibility information, FAQs and HTML examples to help your teams have answers at their fingertips. We’ve created a comprehensive guide of BoIA's best practices for each of the WCAG 2.1 guidelines, and are consistently adding new materials and sources to give you the most relevant information compiled in one easy-to-access location.
Ticketing Support System:
Didn't find your answer in the database, or do you need more detail? No problem! BoIA’s clients have access to the Help Desk, an integrated Inquiry Tracking System monitored by BoIA's support staff and built to see a question or issue through from start to finish. No more losing emails or overlooking a step in the communication process, this system reminds our staff to reach out and insure you’ve gotten the information you were looking for.
